1. Who We Are
Deep Dive Istanbul (“we”, “our”) is a scuba diving and swimming training center based in Istanbul, Turkey, operating the website deepdive.ist. This policy explains what personal data we collect, why, and your rights regarding it. It applies to both our Arabic and English websites.
2. Data We Collect
Contact & Booking Forms
When you submit a contact or booking form, we collect the details you provide (such as name, email address, phone number, and your message). Submissions are sent to our email and stored on our website so we can respond to your inquiry and manage your booking. We use this information only for customer service — never for unsolicited marketing, and we do not sell it to third parties.
Comments
When you leave a comment on our blog, we collect the data shown in the comment form along with your IP address and browser user-agent string to help with spam detection.
Newsletter
If you subscribe to our newsletter, your email address is stored with our email service provider (Mailchimp) and used only to send you our updates. You can unsubscribe at any time using the link in any email. See the Mailchimp Privacy Policy.
Accounts
If you register an account on our website, we store your chosen username, email address, and any profile information you add. You can view, edit, or delete this information at any time.
3. Analytics & Advertising
We use the following services, which may set cookies subject to your consent through our cookie banner:
- Google Analytics — anonymous site-usage statistics. Google Privacy Policy · Opt-out
- Microsoft Clarity — anonymized session insights (heatmaps, scrolls) to improve usability. Microsoft Privacy Statement
- Google AdSense — displays advertising and may use cookies for ad personalization where you consent. You can manage consent via our cookie banner and Google Ads Settings.
- Cloudflare — content delivery and security; may set strictly necessary cookies. Cloudflare Privacy Policy
4. Embedded Content
Our pages may embed content such as YouTube videos. Embedded content behaves as if you visited the source website, which may collect data about you and use its own cookies. See the YouTube/Google Privacy Policy.
5. Cookies
Cookies are small text files placed on your device. We use strictly necessary cookies for the site to function, and optional analytics/advertising cookies only with your consent, which you can grant or withdraw at any time through our cookie banner. You can also disable cookies entirely in your browser settings. For details, see our Cookie Policy.
6. Who Has Access to Your Data
Your data is accessible only to our administrators and the staff who need it to respond to your inquiries and manage bookings. We do not share your personal information with third parties except for the service providers listed above, and only to the extent required to operate the website.
7. How Long We Keep Your Data
Form submissions and comments are retained for as long as needed for customer service, or until you ask us to delete them. Account data is retained while your account is active.
8. Security
Our entire website is served over SSL/HTTPS, encrypting communication between your browser and our servers. In the event of a data breach, we will take immediate steps to secure our systems and notify affected users.
9. Your Rights
Under the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to know whether we process your data, to request access, correction, or deletion, and to object to processing. To exercise any of these rights, contact us through our contact page and we will respond promptly.
10. Amendments
We may update this Privacy Policy from time to time. Changes will be published on this page with no prior notice; continued use of the website constitutes acceptance of the updated policy.